Need to File A Claim?
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CLAIMS HAPPEN
We’re Sorry It Happened to You.
The Claims Process: The loss must be reported with the insurance company claims department for handling. They are responsible for making the determination of whether your policy will apply to the claim and the amount that may be paid. You may contact our office to help with setting up a new claim, or you may contact the insurance company directly. If you need to set up a claim after business hours, contact the insurance company directly.
The Time Frame: Most claims are settled quickly, however there may be additional information the insurance company must request from you in order to process your claim. The claims department should contact you within eight business hours of filing your claim. If you have not heard from them within twenty four business hours, please contact our office.
Your Part: Please respond promptly to any communication you receive from the claims department or our office. This will help speed the claims process. Keep copies of any documents that may be important to settling your claim, such as police reports, receipts, or notes of conversation. If a message is left by an adjuster please return calls as quickly as possible, than continue trying to return calls until an adjuster is contacted. The best time to reach and adjuster is each day before 11:00 a.m.
Our Part: One of the most important reasons to do business with Garner Insurance Concepts is the assistance we provide when you’ve had a loss. Please feel free to call us at any point in the claims process. We are here to help!
